Returns & Refunds
Easy Returns, Thoughtful Support π¦
At Jisnihunlβ’, we want you to feel confident when shopping with us.
If something is not quite right with your order, our support team will do our best to help you resolve it in a fair and simple way.
This policy explains how returns, exchanges, and refunds are handled.
1. Return Window
We accept eligible return requests within 30 days after your order has been delivered.
To qualify for a return, the item should be:
β Unused and in its original condition
β Returned with original packaging, tags, or accessories when applicable
β Accompanied by proof of purchase, such as an order confirmation or receipt
Items that are used, damaged by misuse, missing parts, or not in original condition may not be accepted.
2. How to Request a Return
To begin a return request, please contact us first:
Email: service@djxpolh.com
Please include your order number and a brief explanation of the issue. Photos may also be helpful if the item arrived damaged or incorrect.
Once your request is reviewed and approved, we will provide:
β Return instructions
β Return shipping guidance
β The correct return process for your order
Please do not send items back without approval, as unauthorized returns may not be processed.
3. Damaged, Defective, or Wrong Items
Please inspect your package after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Our team will review the issue and help arrange a suitable solution, such as a replacement, return, or refund where applicable. β¨
4. Items That May Not Be Returnable
For safety, hygiene, or order-specific reasons, some items may not be eligible for return, including:
Perishable goods
Customized or personalized products
Gift cards
Final sale or promotional items
Items that have been used or altered
If you are unsure whether your item can be returned, please contact us before starting the return process.
5. Exchanges
For faster service, exchanges are usually handled by returning the original item first and placing a new order for the replacement product.
This helps ensure the new item is processed and shipped as quickly as possible.
6. EU Customer Return Rights
For orders shipped to the European Union, customers may have the right to cancel or return eligible items within 14 days of receiving the order.
To qualify, the item must generally be:
β Unused
β In original condition
β Returned with original packaging and proof of purchase
This applies in addition to our standard return policy where required by applicable law.
7. Refund Processing
After your returned item is received and inspected, we will notify you of the refund status.
If approved:
β Refunds will be issued to the original payment method
β Processing may take up to 10 business days
β Your bank or card provider may require additional time to post the refund
If more than 15 business days have passed after your refund approval and you still have not received it, please contact us at:
Our Commitment
At Jisnihunlβ’, we aim to make every order feel secure, clear, and worry-free.
Thank you for choosing us β your satisfaction and shopping experience are always important to us. π‘β¨